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Telecom Field Support Engineer (Lagos Island)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 1 – 2 years
- Location: Lagos
- City: Lagos Island
- Job Field: Engineering / Technical
- Salary Range₦: 100,000 – ₦150,000/month
- Manage incidents, respond to requests for technical assistance in person, via phone & email
- Responsible for supporting post-sales customer activity remotely and on-site.
- Responsible for carrying out detailed Site Survey & maintain proper documentation
- Perform installation and implementation and network integration at customer’s site
- Promptly investigate, resolve & report any incidents, errors, events or deviations.
- Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
- Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to approved standard.
- Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
- Track and route problems and requests and document resolutions
- Prepare daily activity reports
- Inform management of recurring problems
Essential Attributes
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
- Desired Attributes Relevant Industry Experience, been on the front end handling customers and team.
Qualifications
- HND / Graduate in Electrical/Electronics/Computer/Communication/Info Tech
Desired Experience
- 1 to 2 years in the telecom sector
Candidates who reside on the island is most preferred.
Method of Application
Interested and qualified? Go to Careers Verified on docs.google.com to apply