Virtual Contact Center Agent
Location: Remote (Nigeria-based preferred)
Contract Duration: 6 Months (extensible)
Qualifications:
• Minimum of 1 year of proven experience as a Contact Center Agent.
• Fluency in English is mandatory.
• Demonstrated experience in handling urgent or sensitive customer calls/situations.
• Excellent communication skills, both verbal and written, with a clear and professional phone demeanor.
• Strong active listening skills and the ability to empathize with customers.
• Proficient in using CRM software and other contact center technologies.
• Ability to work independently and as part of a virtual team.
• Reliable high-speed internet connection and a quiet, dedicated home workspace.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and composed under pressure.
Salary: 120,000 (net)
To Apply:
Interested candidates should submit their CVs to outsourcing@ascentech.com.ng with the job title as the subject of the email.