Front Office Officer/Receptionist
- Job Type: Full Time
- Qualification: BA/BSc/HND , NCE , OND
- Experience: 5 – 10 years
- Location: Lagos
- Job Field: Customer Care , Hospitality / Hotel / Restaurant
JOB DESCRIPTION
- Make and confirm reservations for guests using the hotel PMS
- Ensure proper room allocation
- Register and check guests in
- Provide accurate information about attractions and services
- Close guest accounts and check guests out
- Confirm relevant guest information
- Verify guest’s payment method
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
Job Requirements
- Excellent communication skills
- Proficiency in computer programs
- Planning and organizing abilities
- Exceptional interpersonal skills
- Ability to work with different groups of people
- Multi-tasking abilities
- Efficient time management skills
- High school diploma or equivalent required
Method of Application
Interested and qualified candidates should apply using the link below
https://www.myjobmag.com/job-application/959049