Vacancy: RMS Back Office Support at Galooli

Galooli is a leading innovator of industrial IoT. The company specializes in remote management and predictive analytics of connected assets and energy sources. Galooli’s patented technology enables users to increase revenues, CAPEX, and OPEX savings for a variety of industries, including telecom, batteries, and vehicle fleets.

RMS Back Office Support

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 – 3 years
Location: Lagos
Job Field: ICT / Computer

Summary:

Responsible for remote monitoring, managing telecom site operations, and performing data analysis to optimize network performance.
This role involves analyzing large data sets to identify trends, generate reports, and support decision-making processes, while also addressing network issues in real time.

Responsibility

Monitor and manage network elements remotely through RMS platforms.
Provide back-office support for field engineers by issuing remote commands, diagnostics, and performance checks and providing data-driven insights to resolve issues.
Log, escalate, and follow up on faults and alarms in coordination with NOC and field teams.
Maintain accurate logs of remote interventions, system health checks, and issue resolutions.
Generate daily/weekly reports on system performance, alarm trends, and remote actions taken.
Assist in remote configurations, firmware updates, and parameter changes as instructed by the engineering team.
Collect, clean, and analyze data from remote monitoring systems and network equipment
Develop and maintain dashboards to track network performance metrics.
Identify patterns and trends to predict potential issues.
Prepare analytical reports highlighting key insights and recommendations.

Educational Qualifications

Bachelor’s Degree or Diploma Data Science, Computer Science, Electrical Engineering, or related field.
Certifications in Data Analytics (Data Analytics, Microsoft Power BI) and telecom monitoring are an advantage.

Experience

Previous experience in a telecom NOC (Network Operations Center) with data analysis responsibilities is highly desirable.
Minimum 2-3 years of experience in telecom operations, network monitoring and data analytics.