Vacancy: Network Management Center (NMC) Engineer at WIOCC Nigeria Limited

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. 

Network Management Center (NMC) Engineer

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience
  • Location: Lagos
  • Job Field: ICT / Computer 

Job Objective

  • Proactively manage assigned network to meet quality and performance levels, resolve incidents and problems and manage planned engineering work.

Key Duties & Responsibilities

  • Proactive management of the assigned subsea, core and edge network, resolve incidents and problems, improve performance objectives, manage security and environmental systems.
  • Ensure alarms are actively managed and levels kept to a minimum.
  • Planned engineering works, technical planning and management through change management.
  • B/OSS & NMS systems & tools, implementation, usage, training & development.
  • Network release, accept new and changed networks from Engineering through Projects.
  • Problem resolution, direct and control resources, technical, vendor and management escalation.
  • Mentorship & training of Operations team on technical competency.
  • Adhere to, lead compliance with and assist in developing company policies and procedures.
  • Assist other departments and lead, and report on projects as requested by the Project Office.
  • Innovate, report on and continually improve on operational KPIs.
  • Manage and build strong partnerships with the Network Operations Centre, ensuring client satisfaction through high-availability network targets.
  • Use B/OSS tools effectively to record information accurately and concisely in a timely manner.
  • Cover for the Network Operations Centre and provide NOC Disaster Recovery capability.

Minimum Qualifications

  • Bachelor’s Degree or equivalent work experience in a related field.

Experience & Skills:

  • Requires a minimum of 1 year’s experience in the telecom industry, including experience in NOC / NMC.
  • Knowledge of various platforms, including Subsea, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).
  • Effective written and verbal communication skills evidenced by work history and accomplishments.
  • Expert knowledge of at least one trouble ticket system, NetSuite desirable.
  • Excellent communications and soft skills, including the ability to listen to and summarise and concisely share key information with clients.
  • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment.

Attributes:

  • Client-focused, relationship builder.
  • Integrity, honest with high ethical standards.
  • Boundless, passionate, and flexible.
  • Personnel excellence, accuracy, and attention to detail.
  • Collaborative, achieve results through teamwork and partnerships.
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Excellent English language communicator with a natural aptitude for dealing with people.
  • Good network diagnostic skills.
  • Willing to work on a 24/7 shift, including nights, weekends and public holidays / on-call as required.

Method of Application

Interested and qualified candidates should send their updated CV, including three referees to: [email protected] using the Job Title as the subject of the mail.

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