IT Support Officer
- Job Type: Full Time
- Qualification: BA/BSc/HND , MBA/MSc/MA , Others
- Experience: 2 years
- Location: Lagos
- Job Field: ICT / Computer
Our client, a reputable International School located on the Mainland, Lagos, is seeking a proactive and knowledgeable IT Support Officer to provide first-line technical support across the school community and maintain the functionality, security, and efficiency of our IT systems and infrastructure.
Location: Mainland, Lagos (Onsite)
Main Duties and Responsibilities
- Provide the first point of IT Support contact for all Wellspring College staff, covering all hardware, software, and associated peripherals
- Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment
- Install and configure operating systems and software to agreed standards.
- Manage the local area network and internet connection
- Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures
- Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system
- Give technical support to the school’s CCTV system
- Ensure network security through the installation of appropriate hardware and software, as well development of IT policies
- Manage the school’s Student management software and learning management system
- Work with colleagues to monitor the performance of the college’s systems, ensuring that issues are appropriately escalated and resolved
- Provide technical assistance to project teams and undertake technical project roles when required.
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department
- Provide at all times a professional, courteous, and rapid response to individual users
Job Specification
- Minimum of B.Sc in in Computer Science, Information Technology, or a related field.
- Minimum of 2 years relevant work experience in IT support or systems administration.
- Strong knowledge of PC hardware, software, and peripherals.
- Familiarity with current operating systems, protocols, and IT standards.
- Hands-on experience with TCP/IP, routers, switches, and firewalls.
- Practical experience with Mikrotik RouterOS, Winbox, and User Manager.
- Proficiency in supporting Microsoft Office, Google Workspace, and cloud-based applications.
- Knowledge of Android OS, smartphones, LAN/WiFi configuration, and security best practices.
- Experience in supporting diverse IT systems, troubleshooting, and training users.
- Excellent communication and writing skills.
- Strong customer service orientation.
- Good research and problem-solving skills.
- Team player with a professional attitude and willingness to learn.
Method of Application
Interested and qualified candidate should send their CV and cover letter to [email protected] using the reference position as the subject of your email.