Vacancy: IT Support Officer at Filmhouse Cinemas Limited

Filmhouse Limited is a dynamic film exhibition company. Our expertise are in the areas of: (A) Cinema operation: we Manage sites; Own sites (B) Consultancy for cinema development: Design; Fit-out; Cinema project management (C) Film Distribution: Rights Aquisition; Booking into cinemas; content development

IT Support Officer

Job Type: Full Time
Qualification: BA/BSc/HND
Experience
Location: Lagos
City: Victoria Island
Job Field: ICT / Computer

Provide first-level support to end-users for hardware, software, and network-related issues.
Install, configure, and maintain computer systems, printers, and other IT equipment.
Respond to support requests and incidents via email, phone, or ticketing system.
Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
Set up user accounts, permissions, and passwords in accordance with company policies.
Assist in IT asset tracking and ensure accurate inventory management.
Maintain documentation of IT processes, procedures, and knowledge base articles.
Escalate unresolved issues to senior IT personnel when required.
Support IT project rollouts and upgrades under the supervision of senior IT staff.
Ensure compliance with IT policies and data protection protocols.
Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.
Keep abreast of new technologies and best practices in IT support and service delivery.
Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Proven experience in a technical support role, preferably in an IT service desk environment.
Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
Experience with IT service management tools.
Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
Exceptional communication skills, both verbal and written, with a customer-oriented approach.
Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.