BFREE AFRICA is focusing on consumers’ financial health by building a tech-enabled ethical credit management company that makes collection processes in Africa more scalable, efficient and user-friendly.
Hausa Speaking – Inbound Customer Service Agent
- Job Type: Full Time
- Qualification: BA/BSc/HND , NCE , OND
- Experience
- Location: Lagos
- Job Field: Art / Crafts / Languages , Customer Care
Job Description:
- Manage a high volume of incoming customer calls for all inquiries about products and services.
- Negotiate with customers to facilitate recovery
- Analyze all customer issues and assist in resolving them within the required timeframe.
- Coordinate with customers and ensure appropriate questioning to identify issues.
- Manage all customer inquiries and summarise them to be presented to management.
- Maintain knowledge of all customer requirements and provide appropriate solutions.
- Maintain accuracy of all data and verify the same for all customer services.
- Analyze all issues and recommend alternative solutions to ensure quick resolution.
Requirements:
- Applicants must be fluent in speaking Hausa language.
- Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.
- Excellent typing Skills.
- Experience in a loan recovery/collections work environment is an added advantage.
- Working knowledge of Google Workspace.
- Excellent communication and negotiating skills.
- Good listening skills and superb questioning techniques.
- Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu
Compensation:
- Base salary of 75,000 NGN gross per month
- Performance-based bonus of NGN68K based on eligibility.
- HMO
Academic Qualifications:
- B.Sc./HND/OND/NCE in any field.
Method of Application
Interested and qualified? Go to BFREE Africa on forms.gle to apply