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Deputy Test Centre Administrator
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience
- Location: Edo
- Job Field: ICT / Computer
Job ID: 3450
Role Purpose
- The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Abuja and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.
- Strict adherence to test security and administration requirements is an essential part of the job.
Key Accountabilities
Customer Service:
- Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
- Ensure all staff involved in testing are culturally sensitive.
- Provide clear, comprehensive advice to general enquirers and ensure that more complex enquiries are forwarded to the correct person for a response.
- Develop Cooperative relationships with IELTS Test Administrators in the designated region.
Business Administration:
- Plan all aspects of IELTS testing in the designated region.
- Manage budget for IELTS testing in designated region, including test revenue and all associated costs – staff, venue, storage, premises etc.
- Provide regular management and financial reports on testing as required.
- Statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets.
- Continually monitor test day availability and capacity to ensure centres meet current demand.
Test Administration Quality and Integrity:
- Independently perform audits on IELTS test centres as scheduled and provide documented feedback and reports.
- Ensure both test centres and offsite testing operations are managed within the IELTS operating procedures.
- Ensure adherence to all IELTS manuals.
- Ensure adherence to PSN policy and procedure of all Examiner Trainers and Examiners.
- Assist with the implementation of IELTS policies.
- Ability to work in a professional manner with stakeholders and in accordance with organisational values.
- Draft contracts for various IELTS business aspects as required.
- Monitor all current contracts to ensure terms are adhered to.
- Process all invoices in a timely manner.
Operations Management:
- Oversee management of the tests conducted in the applicable test centre.
- Oversee distribution of test materials, marking of test papers, recording results and distribution of TRFs.
- Manage test centre Examiners, including recruitment, training and certification within the PSN guidelines.
- Ensure financial reporting and invoicing is conducted accurately and on time.
- Manage the regular Clerical Marker monitoring program and the production of reports as required.
- Supervise the Enquiry on Results appeals system.
- Supervise the Verification Service for stakeholders.
- Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.
Client Management:
- Assist in stakeholder management to maintain stakeholder satisfaction and integrity of the test.
- Build and maintain a good working relationship with stakeholders, both internal and external, ensuring that all business outcomes are satisfactorily met.
Required Experience
- Bachelor’s Degree or equivalent qualification.
- Fluency in spoken and written English.
- Proficient user of the Microsoft Office suite.
- Demonstrated ability to plan, organize, prioritize, and execute multiple tasks efficiently and professionally within defined objectives.
- Strong written and verbal communication skills.
- Solid analytical, research, and problem-solving abilities.
- Experience in client management.
- Strong administrative and sound financial skills.
- Ability to communicate effectively across diverse cultures and organizational levels.
Method of Application
Interested and qualified? Go to IDP Education Ltd on jobs.idp.com to apply