Vacancy: Customer Service Representative at Quaillan Company Ltd

Sexpenditure was born in 2013 as a Supplier of erotic items, the fruit of work of persistence and years of dedication and specialization in the distribution in other sectors, we are a young and dynamic team, we are passionate about new technologies, design and innovation in areas such as this one. We are located in Lagos Nigeria, Abuja Nigeria.

Customer Service Representative

Job Type: Full Time
Qualification: BA/BSc/HND , OND
Experience:1 year
Location: Lagos
City: Surulere
Job Field: Customer Care
Salary Range: ₦50,000 – ₦100,000/month

We’re looking for a smart, articulate, and empathetic Customer Care Representative to join our Lagos team. You’ll be handling inquiries, managing sales chats, resolving issues, and ensuring every client walks away satisfied and confident.

Key Responsibilities:

Respond to customer inquiries via WhatsApp, phone, and in-store with professionalism and warmth
Provide detailed product information, upsell where necessary, and process orders smoothly
Follow up with clients to ensure satisfaction and encourage repeat business
Manage complaints tactfully and resolve issues quickly
Update customer records and keep track of sales and interactions
Collaborate with the sales and logistics team to ensure timely deliveries
Maintain discretion and uphold client confidentiality at all times.

Requirements:

Smart, articulate, and emotionally intelligent
Previous customer service or retail experience is an advantage
Comfortable speaking about adult products in a mature, respectful, and educational way
Good command of English (spoken and written)
Strong attention to detail and a problem-solving mindset
Ability to work under pressure and multitask
Familiarity with WhatsApp Business, Instagram, and basic digital tools
Must live within Surulere and its environs

Perks: