Vacancy: Customer Service Representative at FD Naturales

Customer Service Representative

  • Job Type: Full Time
  • Qualification: BA/BSc/HND , NCE , OND , Others
  • Experience
  • Location: Lagos
  • Job Field: Customer Care 
  • Salary Range: ₦100,000 – ₦150,000/month

The Customer Service Representative (CSR) is responsible for providing excellent customer support by addressing inquiries, resolving complaints, processing orders, and ensuring a seamless client experience. The role requires strong communication skills, product and service knowledge, and a commitment to customer satisfaction.  

MUST-HAVE Requirements 

  • Must live within Anthony, Maryland, or its environs.
  • Must be able to use spreadsheets & other MS Office applications well
  • Must be numeric, able to calculate numbers & keep tidy records
  • Must be able to handle daily reporting
  • Must have high learning quotient
  • Must be available for immediate employment
  • Must be a graduate
  • Excellent communication and interpersonal skills.
  • Must be techy & conversant with social media communication platforms (Instagram, Facebook, tiktok, Whatsapp)
  • Strong problem-solving and conflict resolution abilities
  • Ability to multitask and to  work effectively in a high-intensity atmosphere (speed and accuracy are of the essence)
  • Must be able to follow instructions, work with excellence & open to correction.  
  • Attention to detail and a customer-first mindset
  • Ability to upsell & cross-sell
  • Ability to generate leads
  • Must be fast at typing

Job Description

  • Process orders from the website accurately, speedily, and efficiently. 
  • Serve as the primary point of contact for clients via phone, email, chat, and in-person interactions.
  • Maintain records of customer interactions, transactions, and complaints 
  • Assist customers with product and service selection based on their needs. 
  • Identify opportunities to upsell or cross-sell products and services to meet customer needs. 
  • Coordinate logistics by liasing with 3rd party logistics and tracking orders

Dress code

  • Business casual

Work Hours 

  • Monday- Friday: 9am-5pm
  • Saturday: 10am-2pm

Method of Application

  • Record a 1-minute screen share showing us how you would find product information on our website (www.fdnaturales.com) to answer a client who asked about a product you’re not familiar with
  • Open MS Excel or Google Sheets and show us how you would create a basic customer complaint log (Name, Date, Complaint, Status). Record a screen share & show the final table on video.
  • Make a 2-minute (max) video of yourself explaining how you would up-sell these 2 products to a prospective client.
  • Product A: helps general breast health for those without any breast health concerns.
  • Product B: helps general breast health, but is particularly helpful for those with breast health concerns.
  • Make a 2-minute (max) video explaining how you meet the MUST-HAVEs of the job opening.

Upload the videos to a Google Drive folder & share the link to the folder to [email protected] 

Do NOT submit any CV. We will request for it if your video applications meet our requirements

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