Vacancy: Collections Team Lead at Oxygen X

Oxygen X Finance Company Limited Plc is a credit company backed by one of Africa’s largest Banking Groups, with a goal to build Africa’s largest consumer and SME lender. We aim to build the most accessible, convenient, digital credit solutions on the continent.

Collections Team Lead

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 5 years
Location: Ogun
City: Abeokuta
Job Field: Sales / Marketing / Retail / Business Development

The position

We are looking for a highly motivated and experienced individual to lead one of our collections teams in Abeokuta and support the overall collections centre in achieving and exceeding their targets of contacting clients and collecting outstanding payments. The Team Lead will be responsible for managing a team of telephone based collection agents, providing guidance and support, and ensuring the timely and effective collection of outstanding repayments in an ethical manner that aligns with our brand values.

In this role, you will

Supervise and mentor a team of telephone based collection agents, providing guidance and support to achieve cash collection targets.
Develop and implement collection strategies to maximize recovery and minimize losses.
Conduct regular performance evaluations and provide feedback to team members to enhance performance and productivity.
Monitor team performance and identify areas for improvement, providing training and coaching as needed.
Coordinate with other departments, such as customer service and operations, to address customer concerns and resolve payment issues.
Review and analyze collection metrics and reports to track progress and identify trends.
Ensure compliance with relevant laws and regulations governing debt collection practices.
Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner.
Collaborate with management to develop and implement policies and procedures to improve collection processes and efficiency.

We are looking for people with

A minimum of 5years of experience in a similar position with at least 3yrs of dedicated experience as a Team Lead
Experience of managing high volume outbound dialler campaigns
Strong leadership and management skills, with the ability to motivate and inspire team members.
Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues at all levels.
Proven track record of meeting or exceeding collection targets and KPIs.
Proficiency in Microsoft Office applications, especially Excel and Word.
Knowledge of relevant laws and regulations governing debt collection practices.
Ability to work independently and as part of a team in a fast-paced environment.