Service Fulfillment Technician at TTC Mobile

TTC commenced operation in 2003 as TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training.

Service Fulfillment Technician

Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 4 – 5 years
Location: Abuja , Lagos
Job Field: Engineering / Technical
Salary Range: ₦200,000 – ₦300,000/month

Educational Qualifications & Functional Skills:

A Bachelor’s degree in Engineering, Computer Science, or an equivalent in working experience.
A Master’s degree in Engineering, Computer Sciences or any other related field (preferred)
Minimum of 5 years’ Service Fulfillment experience in the IT/Telecommunications field – Broadband
Service Operations in particular.

JOB DESCRIPTION

Operations Supervises laying of cables directly in trenches or string it
through conduits running through trenches
Conducts quality control of fibre project at all steps of
implementation & acceptance in accordance with the following
Fibre Optics OSP Parameter, (Manhole, Route Marker, HDPE &PVC Duct, Bridge Attachments, crossings (road, drainage,streams, etc.), Blowing & Pulling, Splicing, Joint Box, ODF / DDF, Site Entrance etc.
Monitors and reports all assigned projects at dedicated sites and ensuring timely completion of projects with strict compliance of HSE policy procedures.
Plans and schedules project timelines and milestones using appropriate tools.
Proffers cost cutting strategies for each project while showing loyalty, honesty, transparency and dedication in daily duties.
Ensures excellent customer relationship management; vendor management, and resolution of complicated community issues as well as other issues.
Inspects, approves and signs-off all implementation and as-built-drawings steps and documentation.
Optimizes backbone performance and losses by reducing extra
cable joints. Manages technical discussion and problem resolutions with vendor and contractor.
Submits all progress reports and documentation requirements of the retail business in the project implementation process.
Collaboration Supports the sales and marketing department to complete a
sale by verifying infrastructural capability to fulfil customer service installation.
Suggests value and service improvement initiatives to customers based on service fulfillment expertise and experience.
Receives and manages service escalations from the Customer Experience and Advocacy unit, communicates the status and remediation plan and follows through till the issue is resolved.
Work Plan and Processes Develops best fit work methodology to ensure that installations are done at minimal cost and that customer satisfaction is achieved.
Structures end to end development and delivery approach.
Drives continuous improvement to create efficiencies/ improveproducts/services.
Tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients.
Customer Relationship Management
Ensures provision of excellent customer service by identifying customer needs, handling customer concerns and fulfilling customer requests in a timely manner.
Customer Installation Coordinates customer installation process.