Femi Akindele
One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. Headquartered in Bungoma, Kenya, the organization works with farmers in rural villages throughout Kenya, Rwanda, Burundi, Tanzania and recently Malawi.
Nigeria Client Database Management Coordinator
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 1 – 2 years
- Location: Other
- Job Field: Data, Business Analysis and AI
About the Role
Our client Data Management Coordinator oversees all important client data management. You will help manage crucial client data. In this dynamic position, you will collaborate with our core operations team to ensure data integrity and accuracy. You will also design and implement solutions that enhance the efficiency of our in-country Business Operations teams and partner departments. You will report directly to the Business Analysis Specialist.
Responsibilities
Data Management
- Manage clients’ data across the lifecycle of the clients (enrolment to repayment)
- Maintain accurate and up-to-date clients’ data
- Handle data analysis requests from partner departments for strategic decision-making or external requirements
Team Management and Communication
- Directly Manage 3-4 CDM data officers
- Represent CDM in meetings whenever your manager is not available or when assigned to
- Facilitate training for the Field Officers on the use of OAF productivity applications
Operational Management
- Evaluate and come up with system or process improvements to better handle client repayments, resolve client issues on repayment
- Reconcile clients’ repayments on clients’ database with the bank record periodically
- Support operational audit
Customer Service
- Set achievable targets and process improvements to help in attaining Service Level Agreement
- Ensure that we meet 100% of the Service Level Agreement throughout the year
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- 1 -2 years experience in databases/data warehousing and SQL or a statistical programming language (STATA, R, Python)
- Bachelor’s degree in a relevant field such as Data, Stata, Computer Science, or relevant work experience.
- Desire to take on technical challenges
- Understanding of advanced formulas in Excel
- Microsoft Office and G-suite proficiency
- Can scope a deliverable after speaking to team members
- Can take feedback, and willing to admit mistakes
- Can run trainings, meetings and demos non supervised
- Language: Fluent in English; Hausa and Nupe will be an added advantage
Preferred Start Date
- As soon as possible
Job Location
- Minna, Nigeria
Benefits
- Health insurance, paid time off
Eligibility
- This role is only open to citizens or permanent residents of Nigeria.
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here ([email protected]), but do not send applications or application materials to this email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.
Method of Application
Interested and qualified? Go to One Acre Fund on grnh.se to apply
