Moniepoint Inc. is Hiring: IT Support Officer – Gombe, Lagos, Osun

Moniepoint Inc. is Hiring: IT Support Officer – Gombe, Lagos, Osun

Moniepoint Inc., Africa’s all-in-one financial ecosystem, is seeking a proactive and technically skilled IT Support Officer to join our IT team. As a key player in supporting over 10 million businesses and individuals, Moniepoint Inc. offers seamless payments, banking, credit, and business management tools. As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions and processes $22 billion monthly for its customers while operating profitably.

Position: IT Support Officer

Locations: Gombe, Lagos, Osun, Nigeria

About the Role:

The IT Support Officer will be responsible for providing first-level support to end-users, maintaining IT systems, and ensuring seamless day-to-day operations across the organization’s technology infrastructure.

Principal Duties and Responsibilities:

•  Provide first-line support for hardware, software, and network issues.

•  Set up and configure user devices, printers, and other IT devices.

•  Install, configure, and maintain software applications and operating systems.

•  Respond to service desk tickets, ensuring prompt and accurate resolution of issues.

•  Troubleshoot, debug, and upgrade existing software and hardware.

•  Maintain and manage inventory of IT equipment, including laptops, routers, and peripherals.

•  Provide basic network troubleshooting, including connectivity issues, Wi-Fi support, and IP configuration.

•  Collaborate with other departments to support and implement IT-related projects and upgrades.

•  Document troubleshooting steps, solutions, and IT procedures for future reference.

•  Assist in the maintenance and updating of internal IT documentation and user guides.

•  Work with vendors or escalate unresolved issues to higher-level support or external providers as needed.

•  Escalate complex issues.

To Succeed in This Role, You Need to Have:

•  1-2 years of experience in IT support, helpdesk, or technical support role.

•  Basic understanding of Windows and/or macOS environments, Microsoft Office Suite, and standard IT hardware.

•  Familiarity with Active Directory, remote support tools, and basic networking concepts.

•  Excellent problem-solving skills and the ability to prioritize and manage multiple tasks.

•  Strong interpersonal and communication skills with a customer-focused attitude.

•  Ability to work independently and as part of a team.

•  Higher Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.

•  Experience with IT ticketing systems (e.g., Jira, Zendesk, ServiceNow).

What We Can Offer You:

•  Culture: A people-first environment that values every team member’s well-being, opinions, and voices.

•  Learning: A learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

•  Compensation: An attractive salary, pension, and health insurance.

What to Expect in the Hiring Process:

•  A technical interview with a member of the Infrastructure team.

•  A behavioral and technical interview with a member of the executive team.

•  All interview stages are Virtual.

If you are a proactive and technically skilled IT professional, we encourage you to apply.

To learn more about this opportunity and submit your application, please visit:

https://job-boards.eu.greenhouse.io/moniepoint/jobs/4607683101?utm\_source=Jobsregion

To learn more about the IT Support Officer position in Osun and submit your application, please visit:

https://job-boards.eu.greenhouse.io/moniepoint/jobs/4607673101?utm\_source=Jobsregion