Operations Executive / Manager (Rivers)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 7 years
- Location: Rivers
- Job Field: Administration / Secretarial
Role Purpose
- The Operations Executive / Manager ensures smooth end-to-end delivery of commercial transactions — from deal agreement to execution to payment.
- The role supports the Sales Team by coordinating internal processes, documentation, follow-ups, and cross-department communication to prevent revenue loss caused by operational gaps, delays, or errors.
- Primary Outcome: Deals are executed correctly, on time, and paid for — with zero leakage.
Key Responsibilities
Deal Execution Coordination:
- Ensure every closed deal is fully documented and properly handed over for execution.
- Track execution milestones to ensure commitments to clients are met.
- Identify potential delays or risks early and drive real-time resolution.
Cross-Department Alignment:
Serve as the central liaison between:
- Sales
- Operations / Delivery
- Finance / Accounts
- Compliance / Admin
Additional duties:
- Ensure workflows move smoothly from one stage to the next.
- Ensure nothing “falls through the cracks.”
Documentation & Process Control:
- Verify all commercial activities have proper documentation, accurate pricing, and required approvals.
- Ensure compliance with company policies on pricing, discounts, and exceptions.
- Maintain orderly, retrievable project and transaction records.
Financial Closure & Revenue Assurance:
- Track every deal from execution through billing and payment.
- Ensure timely invoicing and follow-up on outstanding receivables.
- Maintain a dashboard of deals in progress, completed, and awaiting financial closure.
- Escalate discrepancies immediately to prevent revenue loss.
Communication & Reporting:
- Provide accurate status updates to Sales Leadership.
- Prepare weekly and monthly reports covering:
- Deals executed
- Pending execution tasks
- Outstanding financial closures
- Bottlenecks and actions taken
Key Metrics (KPIs)
Area:
- Execution Accuracy
- Deal-to-Invoice Speed
- Revenue Leakage
- Task Resolution Speed
- Communication Clarity
KPI:
- 95%+ deals delivered without error
- Invoicing completed within agreed timelines
- Zero undocumented or unapproved variations
- Issues resolved within 24–48 hours
- Consistent and timely status reporting.
Required Experience & Skills
- 4–7+ years in Sales Operations, Client Service, Account Management, Project Management, Commercial Coordination, or Business Operations.
- Experience in FMCG, Telecoms, Banking, Media, Agencies, Tech, or Corporate Services is an advantage.
Skills:
- Strong coordination and follow-through capability.
- Excellent communication and stakeholder management.
- Highly organized and detail-oriented.
- Strong numerical ability and comfort with trackers, dashboards, and documentation.
- Proactive problem-solver with a bias for action.
Personality:
- Assertive without being aggressive.
- Business-minded and commercially aware.
- Calm under pressure and structured in approach.
- Takes initiative without needing follow-up.
Ideal Candidates Profile:
A strong executor who:
- Understands how commercial deals flow across departments,
- Spots gaps before they become problems, and
- Ensures operations run efficiently and smoothly.
- This role is for someone who delivers — not someone theoretical.
Method of Application
Interested and qualified candidates should send their Cv and Cover letter to: jobs@cwia.ng using the Job Title as the subject of the email.
