Echolab Radiology and Laboratory Services – We have changed our brand name from Echo-Scan to Echolab building on our founded experience since 1979 in medical testing and focusing on our vision of being the leader in health care service & the “Provider of Choice” in the Middle East & Africa.
Front Desk Officer
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience
- Location: Lagos
- City: Ikeja
- Job Field: Administration / Secretarial
Responsibilities
- Coordination and management of reception and waiting areas to ensure a suitable environment and ambience. Client registration – collect and input all necessary and accurate data from the client
- Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Politely guide the client in the direction of the procedure/examination paid for.
- Ensure proper filing and archiving of patient record in expected format.
- Ensure usage of checklist/job order and proper check-out.
- Refer client to feedback channels and compel compliance.
- Anticipate guest needs and build rapport with customers.
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
- Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
- Ensure compliance with SOP, safety, health, and quality standard.
- Maintain registration flow by accurately and efficiently moving patients through the process.
- Interact with patients by answering questions, providing information, and keeping the reception area in order.
- Maintain general filing system and files appropriate correspondence electronically or manually.
- Responsible for report generation and dispatch in support of departmental goals and objectives.
- Ensure accurate product knowledge to guide and provide relevant and timely information to clients.
- Timely processing orders, forms, applications, and requests.
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Perform FDO duties for other branches by proxy when need arises.
- Performs other general administrative tasks as directed by line manager.
Job Requirements
- B.Sc. in Health Management, Basic Sciences or any relevant course
- Experience in Diagnostics Industry
- Excellent communication skills
- Use of computer and Microsoft office
- Attention to detail and skill in proper patient identification.
- Time management
- Ability to connect with several types of patients.
- Consistently completes duties neatly, accurately in a timely manner.
Method of Application
Interested and qualified candidates should send their CV to: careers@echolab.ng using “Front Desk Officer” as the subject of the mail.
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