We are a foremost Drycleaning and Laundry Company with a history dating as far back as three generations. CleanAce is Africa’s only ISO 9001:2015 Certified Cleaning Business and is a One-Stop Franchise Company for Total Fabricare, Laundry equipment and supplies.
Customer Service Officer
- Job Type: Full Time
- Qualification: OND
- Experience1 – 3 years
- Location
- Job Field: Customer Care
Job Summary
- The Customer Service Representative (CSR) serves as the first point of contact between the organization and its clients or customers.
- The role involves providing accurate information, resolving inquiries, and ensuring a positive customer experience through professional communication and efficient problem-solving.
- The CSR is responsible for attending to walk in customers, emails, live chats, and in-person interactions, maintaining customer satisfaction, and supporting the company’s service standards and policies
Job Description
- Respond to customer inquiries through various channels (phone, email, social media) promptly and professionally.
- Address and resolve customer complaints, issues, or concerns in a timely manner, ensuring customer satisfaction.
- Offer detailed information to customers about the company’s products and services, ensuring they understand all available options.
- Collect and document customer feedback, complaints, and suggestions to help improve service delivery and customer experience.
- Identify opportunities to promote additional products or services that meet customer needs and increase sales.
- Build and maintain positive relationships with customers to ensure long-term loyalty and repeat business.
- Work closely with sales and marketing teams to ensure alignment in customer communication and promotional efforts.
- Keep detailed and accurate records of customer interactions, including inquiries, feedback, and resolutions, in a customer relationship management (CRM) system.
Requirements
- Minimum of 1-3 years’ experience in excellent customer service
- OND degree minimum qualification required.
- Excellent communication skills and keen attention to detail.
- Strong customer service orientation to maintaining client satisfaction and problem-solving skills.
Method of Application
Interested and qualified candidates should forward their CV to: hr1@cleanace.com.ng using the position as subject of email.
