Bonzee Consulting is a people-first business consulting firm. We help businesses set up and improve people operations to scale faster in Nigeria and across Africa.
Client Relations Executive
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 2 – 4 years
- Location: Lagos
- City: Ikeja
- Job Field: Customer Care
Responsibilities
- Build and maintain strong, long-term relationships with clients, serving as their main point of contact.
- Understand client needs, objectives, and challenges to provide proactive solutions and recommendations.
- Ensure consistent delivery of high-quality service to meet or exceed client expectations.
- Act as a liaison between clients and internal teams to ensure smooth communication and resolution of issues.
- Conduct regular check-ins, meetings, and feedback sessions with clients to track satisfaction and identify opportunities.
- Prepare and deliver reports, presentations, and performance metrics to clients.
- Collaborate with sales, marketing, and operations teams to improve customer experience and retention strategies.
- Monitor client accounts, contracts, and service usage to identify upselling or cross-selling opportunities.
Requirements
- Candidates should possess a Bachelor’s Degree with 2 – 4 years of work experience.
Method of Application
Interested and qualified candidates should send their CV to: contact@bonzeeconsulting.com using the Job Title as the subject of the email.
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