UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
Business Support Officer
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 4 years
- Location: Lagos
- Job Field: Sales / Marketing / Retail / Business Development
Job Objectives
- To provide business and operational support to other financial institutions (OFIs) such as micro-finance banks, mortgage banks, and other licensed entities.
- It ensures seamless service delivery by managing onboarding, transaction monitoring, issue resolution, and relationship support, while collaborating with internal teams to maintain service standards and strengthen institutional partnerships.
Duties & Responsibilities
- Provide first-line support to OFIs on operational and service-related matters.
- Assist with onboarding and integration of OFIs onto payment platforms.
- Monitor transactions and settlements, escalating discrepancies for timely resolution.
- Liaise with Technology, Operations, Risk, and Finance teams to resolve issues within SLAs.
- Maintain updated records of OFI activities, complaints, and resolutions.
- Support reconciliation, reporting, and periodic performance reviews.
- Document and track OFI feedback for process and service improvement.
- Ensure all activities comply with regulatory requirements and internal policies.
Job Requirements
- Education: Bachelor’s degree in finance, Banking, Economics, Business Administration, or any related field.
- Experience: Minimum of 4years post NYSC
Key Competency Requirements:
- Knowledge: Good knowledge of payment systems, OFI operations, and settlement processes.
Skill/Competencies:
- Strong analytical, organizational, and problem-solving skills.
- Good communication and relationship management abilities.
- Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
Method of Application
Interested and qualified candidates should send their CV to: mercy.joseph@up-ng.com using the Job Title as the subject of the email.
