NewGlobe supports visionary governments to transform public education systems, the cornerstone of a prosperous, equitable, and peaceful society. With a comprehensive system transformation platform and data-driven educational services,
Associate, IT Operations
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience
- Location: Lagos
- Job Field: ICT / Computer
About the Role
- The Associate, Information Technology role will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions.
- Additionally, this hands-on role will include responsibility for ensuring the security and integrity of IT operations and systems.
- The flexibility to work outside normal business hours is integral to this role, as is the ability to work under broad direction and minimal supervision.
What You Will Do
- Provide first point of IT Support contact for all staff, covering all PC hardware, software, smartphones and tablets, as well as any associated peripherals.
- Deploy computers and associated peripherals including new installations and redeployment of existing equipment.
- Install and configure operating systems and software to agreed standards under the direction of the IT Manager and other immediate supervisors.
- Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations and carrying out routine procedures.
- Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system.
- Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.
- Log all incidents and service requests in the designated service desk system, where necessary log on behalf of the staff.
- Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
- Ensure system and data security is maintained at a high standard, ensuring the integrity of the company’s network is not compromised.
- Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
- Work with colleagues to monitor performance of company’s systems, ensuring that issues are appropriately escalated and resolved.
- Provide technical assistance to project teams and undertake technical project roles when required.
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.
- Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
- Provide at all times a professional, courteous and rapid response to individual users.
What You Should Have
- A Degree from a recognized university with top marks in Computer Science or a related discipline
- Excellent technical knowledge of PC/Mac hardware
- Working technical knowledge of current protocols, operating systems and standards • Software and hardware troubleshooting
- Windows desktop (7/8+) experience
- Microsoft Office 2010/2013+ support
- Active Directory administration
- TCP/IP Experience working and training on a variety of IT subjects and applications
- Excellent Writing and oral communication skills
- Experience with gathering and analysing data in spreadsheets.
- Good research skills, including ability to identify and propose solutions to issues/crisis
- Knowledge of Android technologies, Smart Phones, LAN and Wi-Fi configurations
- Experience working within a fast-paced environment
Desirable:
- Experience with admin of Microsoft systems such as Exchange, Navision, IIS, or SharePoint.
- Routers, switches and firewall experience
- Experience with Mobile Device Management Software eg Microsoft Intune, SureMDM, Hexnode, etc
Method of Application
Interested and qualified? Go to NewGlobe on job-boards.greenhouse.io to apply
