Front Office Manager (Abuja) at Nicole Sinclair Consulting

Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm. We are positioned to help nurture your business, its people and maximize vision.

Front Office Manager (Abuja)

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 5 years
  • Location: Abuja
  • Job Field: Administration / Secretarial  , Hospitality / Hotel / Restaurant 

We are recruiting a Front Office Manager for a client in a leading hospitality company based in Abuja, who have been offering premium furnished apartments for over two decades. They are built on serenity, professionalism, and a commitment to delivering exceptional guest experiences in a peaceful, refined setting. The ideal candidate will oversee the front desk team and collaborate across departments to drive service standards, staff performance, and guest satisfaction.

Key Responsibilities

  • Lead daily front office operations including guest check-in/out, reservations, and inquiries.
  • Recruit, train, and supervise front office staff, fostering a culture of professionalism and hospitality.
  • Monitor front office budgets, manage expenses, and drive revenue opportunities through service enhancements.
  • Ensure efficient use of property management systems (PMS) and maintain accurate guest records.
  • Collaborate with housekeeping, maintenance, and food & beverage teams to deliver a seamless guest experience.
  • Analyze guest feedback and industry trends to improve service delivery.
  • Enforce front office policies in line with company standards and hospitality best practices.

Qualification and experiences

  • Minimum 5+ years of experience in front office operations in the hospitality industry, with 2+ years in a leadership role.
  • Excellent communicator with strong guest service and problem-solving skills.
  • Proficient in PMS and office software, or able to adapt quickly to in-house systems.
  • Team leader who can motivate and manage diverse staff effectively.
  • Detail-oriented, organized, and proactive in achieving operational goals.
  • Passionate about hospitality and dedicated to elevating the guest experience.

What We Offer

  • Competitive compensation package.
  • Supportive and collaborative team culture.
  • Growth opportunities into senior leadership roles.
  • Flexible onboarding and relocation support for candidates outside Abuja.

Method of Application

Interested and qualified? Go to Nicole Sinclair Consulting on jobs.nicolesinclair.com to apply

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