Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm. We are positioned to help nurture your business, its people and maximize vision.
Front Office Manager (Abuja)
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 5 years
- Location: Abuja
- Job Field: Administration / Secretarial , Hospitality / Hotel / Restaurant
We are recruiting a Front Office Manager for a client in a leading hospitality company based in Abuja, who have been offering premium furnished apartments for over two decades. They are built on serenity, professionalism, and a commitment to delivering exceptional guest experiences in a peaceful, refined setting. The ideal candidate will oversee the front desk team and collaborate across departments to drive service standards, staff performance, and guest satisfaction.
Key Responsibilities
- Lead daily front office operations including guest check-in/out, reservations, and inquiries.
- Recruit, train, and supervise front office staff, fostering a culture of professionalism and hospitality.
- Monitor front office budgets, manage expenses, and drive revenue opportunities through service enhancements.
- Ensure efficient use of property management systems (PMS) and maintain accurate guest records.
- Collaborate with housekeeping, maintenance, and food & beverage teams to deliver a seamless guest experience.
- Analyze guest feedback and industry trends to improve service delivery.
- Enforce front office policies in line with company standards and hospitality best practices.
Qualification and experiences
- Minimum 5+ years of experience in front office operations in the hospitality industry, with 2+ years in a leadership role.
- Excellent communicator with strong guest service and problem-solving skills.
- Proficient in PMS and office software, or able to adapt quickly to in-house systems.
- Team leader who can motivate and manage diverse staff effectively.
- Detail-oriented, organized, and proactive in achieving operational goals.
- Passionate about hospitality and dedicated to elevating the guest experience.
What We Offer
- Competitive compensation package.
- Supportive and collaborative team culture.
- Growth opportunities into senior leadership roles.
- Flexible onboarding and relocation support for candidates outside Abuja.
Method of Application
Interested and qualified? Go to Nicole Sinclair Consulting on jobs.nicolesinclair.com to apply