Chief Operating Officer Engineering Firm - Ikeja Lagos at Outsource Company

The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally.

Chief Operating Officer Engineering Firm – Ikeja Lagos

Job Type: Full Time
Qualification: MBA/MSc/MA
Experience: 10 – 15 years
Location: Lagos
Job Field: Administration / Secretarial
Salary Range: Above ₦1,000,000/month

Reports to: Managing Director
Industry: Industrial Solutions | Engineering | Manufacturing

The Opportunity:

A dynamic, fast-growing industrial solutions and engineering services company is seeking a Chief Operating Officer a senior executive responsible for overseeing the company’s day-to-day operations and ensuring efficient execution of business strategies. The COO collaborates with the CEO and other senior leaders to drive business growth, improve operational efficiency, and achieve overall company objectives.

Key Responsibilities:

Develop and execute operational strategies to drive business growth, efficiency, and profitability.
Oversee the day-to-day operations of the company, including production, supply chain, logistics, and customer service.
Establish operational goals, metrics, and KPIs to measure performance and monitor progress.
Collaborate with other senior executives to align operational activities with overall business objectives.
Lead and mentor operational teams, providing guidance, direction, and support to ensure optimal performance.
Evaluate existing processes, systems, and workflows to identify opportunities for improvement and optimization.
Implement best practices, standards, and methodologies to streamline operations and enhance productivity.
Manage operational budgets, expenses, and resource allocation to maximize efficiency and minimize costs.
Monitor industry trends, market conditions, and regulatory changes to anticipate challenges and opportunities.
Lead organizational change initiatives, transformation projects, and business process reengineering efforts.
Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.
Ensure compliance with regulatory requirements, quality standards, and industry best practices.
Resolve operational issues, challenges, and conflicts in a timely and effective manner.
Communicate operational performance, achievements, and challenges to senior management and stakeholders.
Drive a culture of continuous improvement, innovation, and operational excellence throughout the organization.

Experience & Qualifications:

Bachelor’s degree in business administration, operations management, or related field; MBA preferred.
Proven experience in senior leadership roles, with a focus on operations management.
Minimum of 8–10 years of progressive operations leadership experience
Strong leadership, communication, and interpersonal skills.
Strategic thinking and problem-solving abilities.
Experience developing and implementing operational strategies and initiatives.
Demonstrated ability to drive business growth, efficiency, and profitability.
Knowledge of business process optimization, supply chain management, and logistics.
Financial acumen and budget management skills.
Ability to collaborate and build relationships with internal and external stakeholders.
Adaptability and resilience in managing change and uncertainty.