Executive Director
- Job Type: Full Time , Onsite
- Qualification: MBA/MSc/MA
- Experience: 10 – 15 years
- Location: Abuja
- Job Field: Administration / Secretarial
We are seeking a dynamic and results-driven Executive Director to join our leadership team. The successful candidate will play a pivotal role in shaping the organization’s strategic direction while providing effective oversight of daily operations. This position blends high-level strategic planning with hands-on management to drive sustainable growth, operational excellence, and compliance with all regulatory standards
KEY DUTIES AND RESPONSIBILITIES
- Work closely with the MD/CEO and Board to translate the company’s strategic goals into practical business plans.
- Drive implementation of approved strategies and monitor progress against performance targets.
- Foster a culture of innovation, efficiency, and accountability across all departments.
- Provide strategic insight to management and the Board on emerging risks, market opportunities, and policy issues.
- Represent the organization at key stakeholder meetings and industry events when delegated.
BUSINESS DEVELOPMENT AND GROWTH
- Lead design and execution of business expansion initiatives to grow the company’s market share.
- Support product innovation in line with NHIA guidelines and evolving customer needs.
- Build strong relationships with corporate clients, partners, and healthcare providers to deepen trust and engagement.
- Oversee marketing and communication strategies to enhance the company’s visibility and reputation.
OPERATIONAL MANAGEMENT
- Ensure smooth, coordinated operation of all functional departments to deliver excellent customer experiences.
- Supervise critical business functions such as Claims, Provider Relations, Enrolment, and Administration.
- Set clear performance standards and evaluate departmental outcomes against agreed KPIs.
- Promote process improvements and technology use to increase operational efficiency.
- Support staff development and succession planning for key roles.
COMPLIANCE AND GOVERNANCE
- Ensure the company operates fully in line with NHIA regulations and other statutory requirements.
- Oversee preparation and timely submission of required reports to regulators and the Board.
- Work with the MD/CEO to ensure policies, procedures, and decisions reflect good corporate governance.
- Maintain high ethical standards across management and business operations.
FINANCIAL STEWARDSHIP AND RISK MANAGEMENT
- Support budget preparation, financial planning, and monitoring of operational expenses.
- Ensure prudent management of resources and alignment of expenditures with approved budgets.
- Identify and manage potential business and operational risks, escalating major concerns as necessary.
- Promote a results-driven culture based on financial discipline and accountability.
HUMAN CAPITAL LEADERSHIP
- Lead, coach, and motivate departmental heads to achieve individual and collective goals.
- Encourage teamwork, professional growth, and effective communication across teams.
- Collaborate with HR to strengthen staff performance management and talent development programs.
- Foster an inclusive, productive, and positive work environment.
CUSTOMER EXPERIENCE AND PROVIDER RELATIONS
- Ensure enrollees receive efficient, responsive, and satisfactory service at all touchpoints.
- Oversee healthcare provider relationships to guarantee service quality and prompt claims processing.
- Encourage data-driven monitoring of service performance and client feedback.
- Proactively address customer complaints and service gaps to build trust and retention.
REPORTING AND ACCOUNTABILITY
- Provide the MD/CEO with regular reports on departmental activities, performance, and emerging issues.
- Ensure all reporting (financial, operational, regulatory) is accurate, timely, and actionable.
- Support the MD/CEO in preparing reports and presentations for the Board.
RISK MITIGATION, INNOVATION, AND STAKEHOLDER LEADERSHIP
- Lead enterprise risk management and crisis response to safeguard company assets and reputation.
- Drive innovation and adopt technology solutions to enhance operational effectiveness and customer experience.
- Engage actively with NHIA, regulators, partners, and communities to advance company compliance and interests.
- Promote and implement environmental, social, and governance (ESG) initiatives aligned with corporate values.
ETHICAL GOVERNANCE AND PROFESSIONAL GROWTH
- Uphold the highest standards of ethics and integrity in all company dealings.
- Ensure transparent reporting and management of conflicts of interest.
- Pursue continuous professional development to stay current on industry trends, regulations, and leadership best practices.
Method of Application
Interested and qualified candidates should forward their CV to: moses.mangs@songhaihealthtrust.com using the position as subject of email.
