FoliXx Hospitality is an organization whose grand purpose is to achieve global relevance among leaders in the hospitality guild, by unparalleled culture and service. We are a resolute people, committed to continuous excellent service delivery, our value systems are built upon: integrity, excellence, attitude, competence, and continuous improvement.
Customer Service Executive
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 3 years
- Location: Lagos
- City: Lekki
- Job Field: Customer Care , Hospitality / Hotel / Restaurant
Job Description
- The Customer Service Executive will serve as the first point of contact for guests, handling inquiries, reservations, complaints, and feedback across multiple channels (in-person, phone and chatbox). The ideal candidate is personable, proactive, and passionate about hospitality, with a strong ability to resolve issues quickly and professionally.
Key Responsibilities
- Guest Engagement: Welcome and attend to guests warmly, ensuring a positive first impression and consistent service experience.
- Communication: Respond promptly to customer inquiries across multiple platforms (in-person, phone, email, social media).
- Reservations & Bookings: Manage reservations efficiently, including confirmations, cancellations, and follow-ups.
- Issue Resolution: Handle guest complaints or concerns calmly and effectively, escalating to supervisors when necessary.
- Product Knowledge: Maintain up-to-date knowledge of menu items, promotions, policies, and events to provide accurate information to guests.
- Feedback Management: Collect and document customer feedback to support continuous improvement of services.
- Collaboration: Work closely with floor staff, supervisors, and managers to ensure smooth operations and excellent guest satisfaction.
- Record Keeping: Log inquiries, escalations, and solutions accurately for reporting purposes.
- Upselling & Cross-Selling: Suggest promotions, menu items, or packages that may enhance guest experiences.
Requirements
- Minimum of HND/Bachelor’s degree or relevant experience in Customer Service or any related field.
- Minimum of 3 years prior experience in hospitality, retail, or customer-facing roles is a strong advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving ability and attention to detail.
- Ability to remain calm and professional under pressure.
- Basic computer skills (MS Office, reservation systems, POS knowledge is a plus).
- Flexible to work shifts, weekends, evenings, and holidays.
Key Skills & Attributes
- Friendly, approachable, and professional demeanor.
- High emotional intelligence and patience.
- Active listening and clear communication.
- Team player with a proactive mindset.
- Sales and persuasion skills for upselling services.
Method of Application
Interested applicants should apply using the below provided email address. hr@folixxhospitality.com
